Still waiting for technician to complete job

I moved apartments last week 1 February and the technician was scheduled to come on 2 February, which he did - yet did not complete the job. <br> <br> I am on a telephone line and ADSL package and all that was required was to transfer the lines to the new address. To date the ADSL is still not working. Everyday I speak to the technician he promises it will be completed that same day at 12:00PM. I cannot get him to complete the job - all I hear is that there is a problem with the line. What does that mean?<br> <br> I am being billed for the whole month, yet have had no access since 1 February. It is becoming a bit ridiculous as I am using expensive data to work, although I should have a fully functional ADSL line!<br> <br> I would appreciate a response in the above soonest.<br> <br> Kind regards<br> Steven