Still waiting for technician

On the 14th March I reported the incident below. To date Telkom has not done anything about it.We are still loosing a lot of money while paying your monthly subscription. You simply don't want to attend to this because it does not affect you since we paying any way. You keep on telling us about your non existent Technicians who you claim to be looking at the issue.<br> ---<br> ---<br> Case No ***8 - We are running a call centre business and relying on connectivity from Telkom Mobile to do our job. We started experiencing network problem on Friday on 4 March 2016 and reported the matter to Telkom mobile on Monday 7 March. We were told it will take 72 hours to resolve the issue. Since then we have been calling everyday to get the technician to fix our line but no one is listening. We are so frustrated about the service from this company as we are loosing a lot of money every day since the start of this problem.