Still waiting for technician

Case No ***8 - We are running a call centre business and relying on connectivity from Telkom Mobile to do our job. We started experiencing network problem on Friday on 4 March 2016 and reported the matter to Telkom mobile on Monday 7 March. We were told it will take 72 hours to resolve the issue. Since then we have been calling everyday to get the technician to fix our line but no one is listening. We are so frustrated about the service from this company as we are loosing a lot of money every day since the start of this problem.<br>