Still waiting for someone to click the button

i have been trying to upgrade a data plan i have with Telkom where we currently get 20 gigs of data a month and are looking to move to 50 gigs per month which feels like at most one click of a coomputer mouse button.<br> <br> I have been into the store [two stores] on at least 9 occasions and the three calls i had to make today [one pretty much hangup, one giving me a different number to phone where the lady answering immediately said why did they send you here and the third lady promising to help me by day end - again!] mean at least 18 phone calls - i have been given the runaround, questioned every single time i phone even though i have a case number that people keep saying they are escalating and one manager who finally did phone me back and email me and still nothing.<br> <br> I have had to spend an extra R500 every month since December when i started this journey [if not in August but December was the time we got the last form filled in] because we run out of data and it feels like something that should be so incredibly simple to do.<br> <br> I am at a loss and they seem untouchable and we will never get that money back.