DS
Dina S

1 reviews | Active since Mar 2015

04 Jan 2017, 13:43

Still waiting for service

<p>It has been two months since I ordered a Telkom line to be installed at my residence. This is unacceptable!</p>

0
Replies (2)
Telkom
Telkom's reply05 Jan 2017, 11:11
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

DS
Dina S's update17 Jan 2017, 13:44
Reviewer Update

Hi Busi

Sadly, I still have not heard anything from Telkom. I even had an escalation number ********** 095800.

I went in store last week to find out if there is any progress, the person said that it shows there is a project according to my escalation number, but it is not clear whether or not a decision was made to intall the line or not, so really there was no information given to me or any update on the system.

I am so frustrated.