Still waiting for sales to complete my order

I already have logged a query physically with Telkom about this. Early in September, a sales agent, Balungile Ngcobo, called to finalize the R599 broadband deal I opted for on the Telkom site. My problem was that Telkom needed to debit my account the following day with the money. I asked her to rather call on the 24th of the same month, to finalize the deal then, as I would definitely have money in my account on the 25th. I did not get called back on the 24th of September, so on the 27th, I went to a Telkom store to log a query. When I went to check on the query on the 2nd of October, I was told that I would need to wait a full 7 business day period for someone from Telkom to contact me. I have waited, and now I am fed up. Is this how you treat customers who actually want to pay for services from you, instead of cancel contracts and move on to other service providers as most of my friends have done?<br> <br> My ticket number is # ***<br> Can we please get this sorted ASAP, or let me know if I should rather look towards the competition