Still waiting for response from billing department

Last week i wrote a report regarding being charged a migration penalty for a 3rd consecutive month and got a response with the following ref number: SM164103<br> <br> I wrote the following report on the 3rd November 2015.<br> <br> http://hellopeter.com/telkom/complaints/3rd-month-of-being-charged-a-migration-penalty-***<br> <br> <br> I did not receive any further communication regarding my issue. <br> <br> Please advise on the status of my query.