Still waiting for response

I have up to date not received any response from Telkom as to my email box. I have received the standard response from Telkom: It was escalated and is being attended to. <br> <br> Now I does not take from 26 October 2015 to today 3 December 2015 to be unable to resolve this problem. I am requesting a full escalation procedure procedure from Telkom. As to who is:<br> attending to this escalation<br> what has been done up to now<br> when is a resolution expected.<br> <br> If I don't receive a full report by close of business this afternoon I am going to lodge a dispute on my telephone account.<br> <br> Please don't send me the standard response, because this is total garbage, nobody is attending to this problem.<br>