Still waiting for reimbur*****t

After numerous follow-ups, discussions, phone calls and e-mails to request a reimbur*****t for the Telkom service that was out of order for 5.5 weeks out of a 2 month period. Telkom has still not adjusted our account to reflect the full reimbur*****t for the period our Telkom service was out of order.<br> <br> Please action and resolve.