1 reviews | Active since Oct 2012
Still waiting for refund since Beginning March 2017
<p>Case # ********** 1</p> <p>I am still waiting for my refund for the Data package that was cancelled in January. I continued to be billed in February at out of bundle rates even though I cancelled on time. I was promised feedback regarding my refund as I did not use any data after the last month of the contract. I continued to phone for my refund to no avail. All I am told is please wait for another 2 weeks for feedback. Now tired and fedup with telkom.</p>
Hi
I know for a fact that I did not use the data not even 1 byte of it. The modem was switched off completely as I had already had another data contract with another provider on a separate modem. What is interesting to see is that telkom is able to falsify usage stats and present it as proof. I do not have any issues paying for what ever I have used and I know I did not use what you present in your usage stats. I cancelled on time - why was my contract not cancelled my telkom on time? I requested my refund immediately after being billed the first time why was this usage stat given to me immediately?
Hi
I know for a fact that I did not use the data not even 1 byte of it. The modem was switched off completely as I had already had another data contract with another provider on a separate modem. What is interesting to see is that telkom is able to falsify usage stats and present it as proof. I do not have any issues paying for what ever I have used and I know I did not use what you present in your usage stats. I cancelled on time - why was my contract not cancelled my telkom on time? I requested my refund immediately after being billed the first time why was this usage stat given to me immediately?