Still Waiting for Refund

On the 25/09/15 I did an online order for the Sam Gal Tab 4 10.1. I TRIED SEVERAL TIMES TO CALL 10213 with no answer. I eventually got them to call me back using the Social Media platforms. 02/10/15 Cebolenkosi Nxumalo called me and took my details & explained that Telkom would be deducting the 1st amount within 48hrs,R169.00 was deducted on the mon.I waited a day to see if I would receive further instruction & well that never happened so I began calling 10213,I spent about 3hrs in total over a 24 hr period & eventually got through.When I enquired when I would be receiving my device I was informed that device has been discontinued!!So I enquired with them what would happen now. I was then told I would have choose another device and pay more!?! What the HELL!!! So I must be inconvenienced & I must be out of pocket.its your fault not mine!! I told them I am not happy,that I would not be spending more money,that they should offer me something in place of it! I was told that the deal would be cancelled & that I would be refunded in 14TO21 DAYS! WHAT THE HELL, IT TOOK YOU 48HRS TO TAKE THE MONEY but should have to waiting almost a month!!!!! Sort it out! So tired of Telkoms bad service!