Still waiting for package items to be delivered

I app**** for the Black Friday deal in November 2014:<br> <br> 1. I only received the router and the xplora in January 2015, and the rest of the items on the deal (i.e. xbox, range extender, sim cards, etc) are yet to be delivered. Each time I query this I get told, the items will be delivered in the next 5-7 days, and on more than two occasions the query has been said to have been escalated, but still no items delivered. At some point I was even told I will get a call from the Telkom (Cresta Mall) Manager, but no one ever called, and its now 3 months later, but I am still waiting. I am already getting billed for the full package when in actual fact I don't have the full package. <br> <br> 2. It's meant to be a 10Meg line but I never get anything over 6 Megs. My area is said to be covered so I don't understand why?<br> <br> I have given up following up via the call center, I can't endure the 1 hour waiting time on hold listening to the annoying 'on-hold' sound. Can someone please attend to this. I am on the verge of cancelling the deal. Thank you.