Still waiting for outcome of application

I submitted a complaint 3 weeks ago where after 2 weeks i haven't received any callback from the agent who will assist with my uncapped LTE application with # ***...<br> <br> Magically someone called me within 24hours after the complaint was lodged and went through the whole application process telephonically for over 30min.<br> <br> Again i was promised that they will call me within 3 hours to say whether the application was successful - this was 3 weeks ago!!!!!<br> <br> Calling the call center is an absolute frustration as you hold for 20-30min with no one answering.<br> <br> I AGAIN ask that someone tell me whether the application was successful and if you will deliver the router?<br> <br> Should you wish to not proceed please just let me know that i should go away and use someone else because at this stage i would rather pay double if i will get service somewhere else.<br>