Still waiting for my Samsung Galaxy Prime Core.

I took out a contract with Telkom Mobile towards the end of June 2015. On August 4 2015 I took the phone back as the charger was faulty. I was given a job card number TRJ005380/TRL005443. I went back to Telkom the Glen and the gentleman there was very unhelpful. He gave a telephone number *** and believe it or nor nobody answers. According to the notes made on their system. Awaiting spares.\ Spares for a charger that they just to replace with a new one? I am totally distraught at this and want to know whether I will receive credit for the non use of the Samsung Galaxy. Please look into this as I believe these people are not doing their work. I want my phone back with a cover! "