Still waiting for my refund!

<p>This is my second time posting this... I upgraded my contract last year December and was not aware that add on internet was added to my contact. I realised this from the 1st of March. I called to cancel and it took them over a month to cancel. They were supposed to reimburse me for the add on internet. I called to find out why this is was still outstanding, they informed me that the money was deposited into my account on the 2nd April. They demanded to see my bank statement as if I was lying about the money not being deposited to my account. Then they issued me with a new case number ***3. I called to see whats happening with the case since I received an sms saying my case is being attended to and there after got a missed call from telkom. The consultant had informed me that the case is closed because they could not contact me. THIS IS RIDICULOUS SERVICE. I WOULD NOT ADVICE ANYONE TO TAKE A CONTRACT WITH TELKOM MOBILE. THEY DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS.</p> <p> </p> <p>Current case number: ***2</p>