still waiting for my phone...

I app**** for a mobile phone online 2 weeks back and was told money will be debited from my account within 48hrs (which it was) and that my phone would be delivered within 5- 7 days.<br> To date, no one has called me to say what the delay is if any, I tried calling Telkom and they either transfer me to a number that gets cut after holding for about 5min or the calls are just not answered,<br> even tried the online chat which is not effective at all. <br> <br> I even have a good mind of cancelling the phone since I don't have my phone, 2 going on 3 weeks later, with no correspondence and not so helpful call/chat center agents.<br> <br> frustrated and angry