Still waiting for my phone

I conveniently ordered my a new Samsung J7 online, they contacted me and completed the order with success.

Initial debit order went off and almost two weeks later and a couple of phone calls, nobody can truly advise on the status of my order.

Either the system is offline or they say the phone is with the courier company.

How in the hell can people work like this, I will not let a customer leave without being satisfied in my business.

What happened to self-worth?

Come on guys.....if you don't enjoy what you do....... don't do it!