Still waiting for my order after two weeks

almost two weeks ago on a Saturday I placed an order for a Wifi LTE data package at the Blueroute Mall Telkom branch. My Agent was Cole who I believe is also the Branch Manager. He explained to me that they were out of stock and that he would notify m as soon as new stock arrived, which he also confirmed the Monday morning to me via SMS. I didnt hear from Cole again that week and I decided to pop in again last Saturday morning to check up on my order. The lady agent told me that Cole was off that day and that they received new stock that week but there was no unit for me. I emailed Cole on Saturday and again yesterday to his work email address. I called in again this morning and he is off again. What troubles me so much is that no one else at that branch can assist me with my order ???