STILL WAITING FOR MY NEW TELKOM LINE

Hi there, I've app**** for a line a few weeks ago and was promised that my new home line would be installed on the 14 Dec 2015. I made arrangements for someone to be at home and a whole day goes by and a technician pitches up at my house at 5h30, and surprise surprise it's too late for him to install my line. The technician then pitches up on the 15 December 2015 which I again made arrangements for someone to be at home, as I was advised that it's an open whole day appointment. the technician does come but does not have spares ? to install my line? He just left my premises and never come back I had to call him to find out what's going on. Now I've been told by this technician that he does not know when Telkom will give him the spares to fit my line. Telkom has no courtesy for people that are giving them business. Now i'm going on holiday from the 18th December and will only return in the new year and I have no line. Really disappointing. I've been trying to get through to Telkom only to be put on hold and then cut off.