Still waiting for my new phone

This is my second letter of complaint regarding the same matter. I app**** for my upgrade more than two months ago, a white Samsung A3. Telkom Mobile Richards Bay eventually after a month gave the contract to Telkom itself to the manageress. After many promises there, including an apparent email which said the phone was going to be couriered here this past Monday, I still don't have my phone. I have been given so many excuses as to why I have not received the phone. These range from suppliers out of stock, to new systems, etc.<br> <br> Yesterday I asked for a number at head office which I can use to contact somebody there and was told there isn't one, seriously, Telkom doesn't have a number at head office which I can phone. Oh which reminds me that the phone at Telkom has either been busy or never answered when I phone, which after speaking to a few people, is a common problem. I was told by the lady I was dealing with at Telkom that if I have a complaint to go through Hello Peter.<br> <br> They have been trying to convince me to take the A5 as they have this in stock. I am prepared to do it as long as I can get it at the same rate as the package I want which included the A3.<br> <br>