STILL WAITING FOR MY MONEY

Once again I am on this page. This has now stopped being about R600. This is now about principle... Each month Telkom is on time to debit my account. NEVER a minute late. Now when I cancel my subscription (for obvious reasons), you feel that you have the right to incorrectly debit my account! To make things worse, you give me the run around since October when I ask for my money back?! The audacity! Here is my nightmare experience with you:

October: I cancel my subscription with you with immediate effect. You debit me cancellation fees which is understandable. You then debit my account of a further R600 which cannot be explained by you call centre agents. November: I chat with an agent and get told that it was a mistake and that I will be refunded within 21 days. I accept that and wait... December: I follow up after 25 days. I get told by an agent that i will not be refunded and that the previous agent gave me incorrect info. An enquiry will need to be opened... Fine... I accept that and wait another 21 days. I also got told that someone will contact me with feedback. End of December: I call Telkom back because surprise surprise, I never got a call back as promised. I get told that my enquiry is still open and that they will escalate the matter and that someone will contact me. Once again, I have to wait... January: I put a post on Facebook. Someone replies and asks me questions which I reply to but then its silence... no response. More messages are sent, someone replies again but them silence again 9 January: I call the call center. I speak to Sibongile. She tells me that my enquiry is still open and that she will escalate to the escalations department. I then lose it. No way in hell am I going to listen to that line for the 4th time. I refuse to put down the phone and insist on speaking to someone higher or someone in the escalations department. As predicted, I cannot speak to anyone in the escalations department so I speak to a supervisor (Zolile). He assures me that he is communicating with the responsible people and that I will get a call back from someone today. Needless to say, I am so thankful that I am no longer a customer of Telkom! I will not let this go Telkom. I am sure there are people who get tired of this fight and let you win by taking their money but I will not do that. I will fight for what is mine and it should also be a lesson to you.