Still waiting for my mobile contract

On Friday 28 November 2015, I app**** for a mobile contract. The same day received a call from a lady at Telkom, asking me security question and then banking details so that they can finalize my application with the credit department. She said I would be notified within 48 hours if I qualify for the contract. Without any notification, Telkom debited the monthly fee for the contract out of my account on the 1st of Dec. Till this day I have not received any word at all from Telkom or received my phone or anything. I went to the nearest Telkom mobile branch and was told to be \patient"and that i would receive my phone the following week. Two weeks later and still nothing! I went to the branch again today and they could not tell me where my phone is"