Still waiting for my LTE service to be reinstated and get no feedback.

<p>At the beginning of May 2017 my direct debit for my LTE service bounced, it was totally my fault but I was away, did not check my bank statement and did not receive one of the 20 sms messages that I have subsequently found that were sent to my router, not my actual contact number.</p> <p> </p> <p>On Tuesday 23rd May, as soon as I returned, I contacted the call center, I spoke to a very helpful lady who told me I needed to pay the outstanding amount of R807. I did it immediately. I also bank with ABSA so the amount should have reflected immediately. However I was told it would take 2-72 hours. I rang them back later that day, again on Wednesday, and again on Thursday morning only to be told the money was not reflecting on my account and that i need to be patient. </p> <p>I rang again Thursday evening and was told the money was reflecting, but I still owed R200.94 missed payment fee!!! Had I been told that on Tuesday I would have paid the whole lot. I spoke to a team leader on Thursday evening, who told me to pay the outstanding balance and then send her the proof of payment and she will escalate it for me. I did so. She assured me the service will be up and running either Thursday evening or latest Friday morning.</p> <p>Friday morning came and still no internet. I rang again. The manager I spoke to the previous evening was not in yet so I sent her an email. She responded saying she had not heared back from collections. I rang again later Friday afternoon, I was again told to be patient the money was not yet reflecting on my account (even though I had sent the proof of payment).</p> <p>Saturday, no internet. Sunday, no internet. I called again. The agent I spoke to then said it would be escalated again and they will speak to Lusana. They promised I would get a call back with an update before 5pm, which of course I didnt.</p> <p>Monday morning, no internet. I call again. After having to explain myself and speaking to different agents each time, I was getting very annoyed. I asked to speak to another manager on duty. I sent the proof of payment again to the agent, who assured me he would forward it to a manager to escalate (again) and that he, Luthando, would send me an email back with an update.</p> <p>That was at 11am Monday morning, it is now 1pm and I still have not received any update.</p> <p>My problems are:</p> <p>You can't just speak to one person to sort out your problem</p> <p>No one comes back to you when they say they will</p> <p>By all accounts Billing and Collections do not have a direct line to speak to someone there, being a telecommunications company I find this very hard to believe.</p> <p>I just want my internet up and running. I am sure I will not get a credit for the week without internet, nor for the calls I have had to make to Telkom to find out what is going on. However they obviously have no problem with charging me an additional R200 just for late payment.</p> <p>I wish there was an alternative to Telkom!</p>