Still waiting for my line to be moved...

Hi, I filled in the form for a line move to my new house on the Telkom website towards the end of July. After getting no response, I called them on 4 August to follow up. After holding the line for 36 MINUTES, the lady told me that the order never registered so she will place a new one. <br> After 17 days, the order on the site still says Executing, with absolutely no feedback or updates. How is it possible to have such bad service? How is it possible to take even more than a day to move a line?<br> Order no: ***A