1 reviews | Active since Apr 2015
STILL waiting for my line to be installed
i have called Telkom 8 times over the last TWO MONTHS in regards to my line they were meant to install. every time that i get hold of them they say that my order has been amended, it's been amended at least 100 times by now. i told them that it was imperative that i have an internet connection in my new home for work purposes. South Africa isn't known for its fantastic customer service, but this is beyond unbearable. I AM SO SICK OF THIS COMPANY RUN BY CHILDREN. I know that there isn't any competition for Telkom, that doesn't mean that you can just leave a customer on hold for 2 months! I expected at the very least that you would pitch up and do the job incorrectly, not leave the job all together. If anybody at Telkom gets this mail, and by some miracle can read. THEN PLEASE SEE TO THIS SLOPPY UNPROFESSIONAL ISSUE!
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM148053
Regards
Luleka
Telkom Social Media Team
