Still waiting for my installation

After logging a complaint on hello peter previously about this same query, I must say that a consultant called me back and arranged for my installation to take place (after waiting a whole month without feedback) I was happy that some one from Telkom called me and got the ball rolling again. Now however the delivery is again delayed, a technician came to my house and said that they need to get in a line first before he could install my phone. After a week I called the call centre and the consultant advised that they are still awaiting the cable. My account was created in Jan 2015. to date I still have no line installed. Does Telkom NOT want my business or are you guys just plain down not capable of delivering a service?