still waiting for my incident to be resolved and its now the fourth week

<p>I am acccount holder of a prepaid SIM at Telkom Mobile. The SIM card used for a modem. On the night of 26th November Ioaded the SIM with data worth R499(10GB), I tried logging to the internet to no avail. I contacted the call centre for resolution but their system was down. Three calls later I was told by a consultant that the SIM was no longer functional and I had to do a SIM swap in store. I went to the Trade Route branch and I was told the SIM now belongs to Xolani and I had to log incident ( ********** 8). Anyway, a week later a Telkom emloyee called saying my data would be transferred back to me if i can get get a new SIM card and provide them with the number. I told him there was no need as I already had a Telkom number of which i provided. Its been 4 weeks and I am still waiting for that data to be transferred. </p>