Still waiting for my device

I have app**** for an online contract and have been waiting for almost two weeks for delivery, every time i call 10213 i wait for long till my airtime gets depleted. i told the lady that is assisting me that i need this phone asap, she confirmed stock and promised to call me for an update but I'm still waiting for that call and sms to confirm delivery, it upsets me because there is not even a bit of communication from their side, The worst part of it all is that money has already been debited from my account. I complained about this last week here on Hello Peter and the Telkom team said they will sort out the matter but guess what, nothing has happened. I need feedback asap or you can sharve this contract down the drain and give me my money back as there is not a deal signed yet, whoever responds to this, you need to call me instead if giving me a ref number and not doing anything about this. Vodacom does not give such problems