Still waiting for my cancellation and final account after two months of battling

I have been a faithful Telkom customer for the past three years. Due to them not being able to provide me with Fibre I opted to go with another service.

Cancellation was sent as per Telkom procedure to servicecancellations@telkom on the 22nd of February 2018.

First follow up was done on the 22nd of March. Agent advised that the service would be cancelled on the 25th of March. ADSL services stopped at my residence on the 26th and the line was unplugged.

I made another follow up on the 9th of April after I receiving a new invoice dated 25 March for the month of April. Agent advised that the order had still not been processed for cancellation and that it was being done now and would be processed for credit. Ref# **********

I again followed up on the 11th as I received no feedback on the credit. Agent advised that the above Ref# did not exist. She processed the cancellation again and gave me Ref# ********** 8. A dispute was logged with an agent to call me back.

Today (18 April) I received a call from disputes whereby I was advised to wait for another three weeks in order for the final account to be processed. I tried to explain my situation but the agent was not interested in my story. I asked for the supervisor but she said that he would me tomorrow (19 April).

To date, no resolution and no willingness from Telkom to sort out the account. I have been very friendly throughout the process and tried my best to accommodate the agents as they are only doing a job. I am not happy as I might be black listed due to non payment, who's problem is that then? I never missed a payment nor did I pay late. Now I feel like I am being treated like the unhappy customer with a grudge and that Telkom is making it as hard as possible to cancel.