Still waiting for my BLACK Friday order

Can you believe it, I'm still waiting for a cellphone I ordered a phone online on Black Friday. I have been calling at least once/twice a week to follow up but to no avail.

I started liaising by means of e-mail but this to not bear any fruit. This is how you treat a client with 4 phones on his contract and uncapped internet. My uncle runs his tuck better than you.