Still waiting for line to be moved to new house

I was informed by the Chatsworth branch last December that I only needed to give a weeks notice to have my fixed line ***)transferred to my new residence in Umhlanga. On 29/01/2015 I called the call centre and spoke to Sophie ref nr ***A and was told this would be done in 7-10 working days. I waited fruitlessly for more than 2 weeks.<br> <br> On 13 Feb 2015, I went to the Gateway Telkom branch to request the same ref nr *** and was told to wait approximately 7 working days. I am still waiting essentially from 29Jan. This shoddy service is unacceptable, particularly in an urban area.<br> <br> Mr R Parag