Still Waiting for internet

I Used Telkoms online tool to move my line to a new address and scheduled to have the new line up and running by 29 January 2018. When I phoned to know when the line will be up they could not help me saying a later date is already scheduled. I use my internet for work since I work in the IT business and is really important that I have internet available 24//7.

The new address already has a line installed with the DSL line Syncing just no internet access. I don't understand it can take so long just to enable it so i can be up and running for clients.

I am very displeased with the service I've had so far.

Regards, Armin Kurfurst