Still waiting for internet

i booked for a 2Mbps line , but still no internet , i have called several times and had to hold so long just to speak to a agent so that i can have my internet setup by a technician to come out to change a old plug on their line. and to activate my line as i am able to configure my router myself. after several calls nothing has been done.and no one has jet came out waiting since the start of the month nothing has been done jet. i am totally unhappy.<br> I stay at 77 booysenparkdrive <br> booysenpark<br> PE