1 reviews | Active since Jun 2024
Still waiting for Installation
<p>I have ordered a 4 mbps uncapped line from Telkom on the 26/10/2016. Now almost 2 weeks after that, I am still in the dark when it will be installed. I am giving Telkom a 3 out of 5 star rating, as I know 2 weeks is still not a long time, but the fact that I have no clue whether or not something is being done to assist me, makes this experience a bad one. I will be updating this post weekly, and downgrading/upgading their star status as time goes on. For now all I can say is that the service I have gotten so far wasn't very good, as I treat my clients with top priority, and expect the same from a company like them.</p>
Hi Ruben_Oberholzer,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Ruben_Oberholzer,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Launa,
I thank you for the quick response to my post, and would like to reiterate that my post was just to bring this matter to your attecntion, as I don't believe my queries are being attended to while I am on the telkom chat service. All they can tell me is that it is with the networks team and that they don't have any ETA as to when I can expect installation. They say that it can take a month +, and to me that is unacceptable, as no one wants to order a service that they will only be able to attain after two months.
kind regards,
Ruben Oberholzer
Hi Launa,
I thank you for the quick response to my post, and would like to reiterate that my post was just to bring this matter to your attecntion, as I don't believe my queries are being attended to while I am on the telkom chat service. All they can tell me is that it is with the networks team and that they don't have any ETA as to when I can expect installation. They say that it can take a month +, and to me that is unacceptable, as no one wants to order a service that they will only be able to attain after two months.
kind regards,
Ruben Oberholzer
Hi Launa,
Leaving an automated response does not make anyone feel any better if there has not been any progress on the matter at hand. I have downgraded your star status for this reason, as no one has even tried making contact with me, explaining the situation. I would appreciate it if someone would contact me with regards to my request.
Regards,
Ruben Oberholzer
Hi Launa,
Leaving an automated response does not make anyone feel any better if there has not been any progress on the matter at hand. I have downgraded your star status for this reason, as no one has even tried making contact with me, explaining the situation. I would appreciate it if someone would contact me with regards to my request.
Regards,
Ruben Oberholzer