JW
Julane W
1 reviews | Active since Feb 2014
18 Aug 2015, 19:03
Still waiting for installation
We app**** for a landline for my retired mom on the 28th of July at the Kolonnade Telkom store, with the unlimited fixed line promo for R599. After more than a week nobody has contacted her to arrange installation and I contacted the call centre to find out what's going on. They informed me that the line installation had been cancelled from Telkom's side, and resubmitted the order (ref nr ***A). To date no technician has contacted her to arrange for installation. Please respond asap.
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Telkom's replyOfficial
18 Aug 2015, 19:20Hello julane1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135928.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135928.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply18 Aug 2015, 19:20
Official
Hello julane1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135928.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135928.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media