Still waiting for fibre activation

I had a fibre installation at my home and was insured I would get my username and password in the next 24 hours, that was last Wednesday 11 December. Since then I have called and followed up every single day with the Sales department, every day that takes a good 30 minutes. Now every time I call they just escalate it into what I call the abyss, the IT support department. I am suppose to get the sms within 24 hours of the escalation, the first time was on Saturday 14 December and since I am writing this I have still not gotten anything and my line is still inactive.