Still waiting for feedback after 3 weeks

To whom it may concern<br> My husband and I have been batteling with Telkom for more than a month now. After complaining about Telkom service on Hellopeter I got a response hense this is why I'm doing it again. We received an account from Telkom that was NOT what was agreed apon and after having a telephone conversation with them they said that they would look at the matter. This was 3 weeks ago. Numerous emails have been sent and still no feedback has been supp****. We want to pay our account but refuse to pay the high amount that was expected. We tried phoning telkom and we keep getting a message saying Telkom is on strike and we should phone back at a later stage. PLEASE could someone assist with this matter. We are just affraid if nothing is done and Telkom decides to send us another account that is higher, then we will battle even more. If this is not settle within the next week then we will cancel our account and get better service somewhere else