ES
Estienne S

1 reviews | Active since May 2015

14 May 2015, 14:47

Still waiting for feedback!!

I had a Telkom prepaid telephone line at my old residence, which I wanted to move to my new place when I originally moved. However, being as impossible as it is to reach Telkom, I was unable to move this line. This had been ages ago. So I simply left it. I moved to my new place without moving or deactivating the old line. Telkom ended up suspending my account due to not paying my monthly prepaid line rental (which you have to load onto the phone, but I was unable to do since I moved).<br> <br> This has been ages ago and I am currently looking into getting ADSL from MWEB, but this is currently impossible since I cannot get Telkom to contact me back to resolve my line issue and give me the necessary details (and prices) in order to MOVE my line over to my new residence (which has a line, but simply needs to be activated - hence no actual line installation is necessary, simply a number transfer) and the how much it would be to switch my account over to a post paid line so that I can actually get the ADSL activated.<br> <br> I decided I'm tired of trying to get a hold of Telkom and waiting for then to come back to me. So now I'm turning to HelloPeter in the hopes of getting some well overdue FEEDBACK

0
Replies (1)
Telkom
Telkom's reply14 May 2015, 15:55
Official
Hello Pokkelpof ,

We do apologise for the experience.

We will have our team follow up as urgent and assist further in this regard.

Be assured that we are still investigating this matter as urgent.

Your reference number: SM110807.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team