Still waiting for feed back yet again

After reporting my fault on Hello pieter(report below) they contacted me and said they will get back to me... more then a week again and no on has contacted me again. I am still siting without a phone<br> <br> Hello peter *** <br> <br> Old report :(Our phones have been done for more then a month now and today I got a sms that the tech removed the fault and it has been fixed but no one has even come to fix the phone or the line. It is not the first time and will not be the last that it keeps getting removed without getting fixed. Now i have to pay for a broken phone line and phone<br> <br> fault rev 96CVZ061114 )