Still waiting for device

Hi<br> <br> I created a previous complaint, SM163483, about no one calling, even after the complaint no one called. I then kept calling for a few more then, eventually someone help me. My application was successful and my account debited on the 7 November, but at this stage I still have not received my device, and when I called again after a 37 minute wait, the agent could not tell me a status or when I can expect my device. How can this be escalated, I have been struggling for a moth to join, seems like Telkom does not want clients.