Still waiting for assistance as per review posted on the 27/09/2016

<p>I've received a reply on the 28/09/2016 regarding the review I've posted on the 27/09/2016 (https://hellopeter.com/telkom/reviews/very-unhappy-with-service-wish-i-can-choose-an-option-stating-worse-than-terrible- ********** ) and the following was said: "Kindly note that on ********** 640 and line did not go through, but you were credited with R692.90 and debit order cancelled". The mail was sent by Diketso. I've rep**** on the mail and wait on a reply. I asked for September debit order not to go off as September was already deducted according to the woman I spoke to on the 14/09/2016 with case number ********** 0. So please make sure that in future everything goes as per usual (October moth should be deducted via debit order) before Telkom made their mistake and confirm when can I expect the money to be paid back to me as I haven't received anything as yet? Please treat this as urgent as I'm getting very aggitated strugling to get my money paid back to me which should not have been incorrectly deducted from my bank account. How *********** can a company be. Please read through my stuff and don't catch on further ****. I am repeating, read through my information I've posted and don't assume or make up your own **** as per Diketso's response. PS: I am giving my cell number, so don't try and phone me on other numbers as it seems that you guys are trying to phone me on an old number that doesn't exist anymore.</p>