Still waiting for an order, very disturbed

On the 14th of August, I requested a call back on your website, with interest of a sale. Getting my partner a wifi router on contract.

Was assisted nicely, and told that I'd receive my product after 14 working days. And so I relaxed trusting that Telkom will deliver.

Guess what, no router no feedback follow up call, and yes angry woman.

I called asking a consultant just last week, she checked everything and I explained that I was told to have with me my ID doc and proof of residency, which I have been carrying everywhere with me.

With hope for good feedback, she's also gone. Last weekend, I then walked up to one of your kiosks in town, then the lady tells me that all sales made online, on Telkom website, are not Telkom. It's other companies and my order could take 3months to arrive.

Now I'm upset as to why I misled by all your consultants initially and even for a follow up, knowing very well I could be waiting for 3months.

All businesses have SLA's and why aren't you honoring yours? Would you be happy as a business if I was behind 3 months? Would you take kind to that? Absolutely not, and which is why I too will not accept any nonsense of delivery from a service provider for a service I'm entitled to as a citizen.

14 days is up, now I demand and expect my order soonest, how, you figure it out. Unfortunately for you I'm well aware of my consumer rights and boards ( eg ombudsman) that guard against any issues done on public citizens by service providers. I won't be happy or accepting of anything less than my order, your apology must be accompanied by my order, otherwise don't even attempt wasting anymore of my time