Still waiting for ADSL telephone re-installation

I moved to Cape Town in March 2015 and requested a 'move of lines' on 17 March 2015. I received a confirmation sms on 18 March 2015 stating that the Telkom technician will be coming out on Friday, 20 March 2015. When the Telkom technician arrived, we all realised that the telephone line outside was broken. We replaced the line on the Monday, 23 March 2015 and connected it to the house at our own costs. We have since then waited for the technician/Telkom to come back to our house once more to complete the installation inside our home. We have visited the Telkom store in Cape Gate shopping centre twice to request feedback on the progress and all they could do was to write a message on our open order situated at the scheduling department. We need the internet to be installed urgently as I am an UNISA student who studies via the internet. We don't have a number for the technician and no one at Telkom can tell us what is going on. The service is unacceptable, especially since we still pay our monthly account for services we are not getting!