Still waiting for adsl move

I logged my Adsl line to be moved online on 30th October 2017 - ********** , literally a block away from where I lived. I moved into my new home on 25th November, am still waiting for the line to be moved and have been without service for over 3 weeks! I have been phoning the call centre daily to enquire on the progress, advised that it was stuck in the system with address verification, then at credit vetting and thereafter an imbecile cancelled my order. I placed another order last Monday, have requested for a manager to call me repeatedly, no call received as yet. The average waiting time for the call to be answered is 30 minutes and your service is appalling!!! Thabiso, Makuleni and Nathi all promised to escalate and revert and I have heard nothing since. How much longer is this going to take?