1 reviews | Active since Jul 2014
Still waiting for ADSL line to be fixed
<p>Since 30-04-2016 i have logged a call with webafrica for telkom to come and fix my adsl line, they will call me and tell me they will test the line and come back to me and never here from me again. So again i have to phone webafrica to get hold of telkom and again i get a call from telkom they will test the line and call me back still waiting. The 14th of May 2016 a guy from telkom phones me after yelling at webafrica the telkom guy no clue whtas he doing ask me if there is a problem with my voice line and told him i am talking to him on the voice line it is my ADSl line that is slow. I get 0.33kbps and not the 2 meg i am paying for telkom tells me my line is not syncing so ye telkom hence my line being at dail up speed and not 2 meg so stop calling me go back to your system and see the comments pf the problem and fix it why are webafrica and myself keep on paying you and not fixing your **** lines.</p>
Hi kriek777
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Hi kriek777
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team