STILL WAITING FOR ADSL LINE AND POLE TO BE PLANTED

I have requested for an ADSL line in August 2015. One of Telkom's contractors came out on the 16th of September 2015 and advised me that there wasn't a pole available and that Telkom would have to come out and install a new pole seeing as the old pole rotted. I phoned Telkom to escalate this matter and they advised me that this was noted on their system and that they will have the matter resolved. On 29 September 2015 Telkom send me another sms advising me that they would do the installation on the 20th of October 2015. On the 12th of October 2015 Telkom sent another sms advising that they would now send someone on the 15th of October 2015. The contractor arrived 16h00 on 15 October 2015 and also advised me there is no pole available and I need to contact Telkom. The contractor advised me to go to the Pta North Tecchnical Division Branch and ask for Mr van Wyk seeing as he is the supervisor in the area. I want to know what is going on with my order (waiting for the pole to be replaced) as this is nearly 3 months that I am waiting for Telkom to come and install my ADSL line. ORDER NR ***