Still Waiting for adsl line activation

I have been to the sea point branch on the 14th feb, asking to move from prepaid to fix line and activating my adsl line, so that I can apply for internet at a 3rd party company. This was not done till I had to go in on the 20th to get it fixed. Now the 3rd party company has problems activating my adsl line as telkom has not done this an its more than 9days since my 1st to the telkom branch. I needed the internet setup asap but telkom just tells me I will get a sms which I still never got.