MZ
Marinus Z

1 reviews | Active since Feb 2015

26 Feb 2015, 09:23

Still waiting for ADSL

In my attempt to have ADSL at home I app**** for my copper line with Telkom after first confirming with a helpful service desk consultant that there is available ports in my are together with an option of either 2MB / 4MB lines. After 3 weeks I received my new line on the 6th of February followed by submitting a request for the activation of the ADSL through a 3rd party ISP. <br> <br> With my first call to Telkom regarding a status update on my order request nr.***, I was advised that the expected duration would be 7-10 days. <br> On day 10, I made to second enquiry when a different consultant inform me that the request could take up to 30 days. On day 17 my enquiry was met with the run around where I was supp**** with different numbers for different divisions and still without any status or progress made. <br> <br> Tomorrow will by 6 weeks since I started this journey and all I have to show is a invoice for my copper phone line, which I am not using, and still no ADSL. Although I have made the choice to go with a different ISP, I am still a Telkom customer and a unhappy one at that.

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Replies (1)
Telkom
Telkom's reply26 Feb 2015, 13:38
Official
Hello Marinus55,

Thank you for your post. Apologies for all inconveniences caused.

Kindly note that we have escalated this matter to our Technical Team for assistance. Feedback will follow. Ref: SM92233

Kind Regards
Tebogo Nash
Telkom Social Media