still waiting for adjustment on billing since Dec

my service has not worked since the 15th of December, and I am STILL WAITING for Zulfah to email me regarding my incorrect billing<br> http://hellopeter.com/telkom/complaints/1-months-notice-***<br> all i want to do is speak to someone that is not totally *********** to help me with correcting my billing so that i can settle my account with telkom as i am moving to mweb, i also do not want to be billed from the 15th of december till now as i have had no service since then. please could someone EMAIL ME as i have requested many times before. i settled my account in full in november but why then is my bill over 1k???? for a 4mb line???<br> thank you.<br> Add a new Telkom Report<br> Inappropriate report? Back<br> SUPPLIER'S RESPONSE Telkom Time and Date 07:53:50 | Wed 7 Jan 15<br> Hello melodys,<br> <br> Sorry for the delayed in response, However Zulfah is on leave but we have escalated your query to our billing department and awaiting feedback.<br> <br> Regards<br> Wesley Arendse<br> Telkom Social Media Team<br> so since last year, despite begging for the weekend everyday to be removed from my billing, and be billed just for the line, im still begging for help here & get closure. will lodge with the ombudsman.