Still waiting for a technician to call me

We moved house on 1 May 2018.

Prior to moving, we scheduled a move for our telephone line and Telkom advised it would terminate at the old address on 30 April and be installed at the new address the next day. This sounded perfect.

Then on 27 April the service was suspended at the old address. We contacted Telkom. The service was restored.

They cancelled our move.

It's been 36 days since we moved and we call Telkom every 2 to 3 days and get the same response, a field technician has been assigned and will contact you to schedule an appointment.

last week I was told that the technicians are calling the old landline in the old house and there is no answer.

And now we have received a bill - the address is our new house but the number is for our old house (which is not valid in our new suburb)